Foodster ("we", "our", or "us"), operated by ByteCraft, is committed to protecting your privacy. This Privacy Policy explains how our mobile application (Foodster) collects, uses, discloses, and safeguards your information when you use our food ordering and delivery service.
By downloading, accessing, or using the Foodster application, you agree to the collection and use of information in accordance with this Privacy Policy.
1Information We Collect
A. Personal Information
When you create an account, place an order, or interact with customer support, we may collect:
Contact Details: Full name, phone number, and email address.
Delivery Addresses: Saved delivery locations, building/apartment details, street names, and delivery instructions.
Account Credentials: Authentication tokens and user ID managed securely via Firebase Authentication.
B. Location Data
Precise and Approximate Geolocation: With your permission, we collect your device's GPS coordinates and location data to:
Allow you to pin and select your accurate delivery address on our interactive map.
Determine if your address falls within active restaurant delivery zones.
Track live order dispatch and estimate delivery arrival times.
C. Order and Transaction Details
Order History: Details of food items ordered, special preparation instructions, pricing, taxes, delivery fees, and promo discounts.
Payment Method Preferences: Selected payment mode (such as Cash on Delivery or Card). Note: Foodster does not store full credit/debit card numbers on its servers.
D. Device and Technical Identifiers
Push Notification Tokens: Firebase Cloud Messaging (FCM) device tokens to send you live order progress notifications (e.g., Order Confirmed, Kitchen Preparing, Out for Delivery).
Device Telemetry: Device model, operating system version, app version, and basic performance logs to assist in troubleshooting and app stability.
E. Ratings and Reviews
Ratings (1–5 stars) and feedback comments you voluntarily submit regarding menu items and delivery service.
2How We Use Your Information
We use the information we collect for the following legitimate business purposes:
Order Fulfillment: Processing, preparing, routing, and delivering your food orders.
Customer Communication: Sending SMS/OTP verification, order confirmations, receipt summaries, and push notifications regarding order status.
Location Services: Accurately routing delivery riders to your doorstep and calculating zone delivery fees.
App Improvement: Diagnosing bugs, optimizing UI/UX performance, and maintaining server reliability.
Safety and Fraud Prevention: Protecting against unauthorized transactions, abuse, or fraudulent activity.
3Third-Party Service Providers
We share data only with trusted third-party service providers that enable core app functionality:
Google Firebase (Google LLC):
Firebase Authentication: Secure user login and identity verification.
Cloud Firestore: Real-time database storage for menu catalogs, user profiles, and active orders.
Map & Geolocation Tile Providers: Used for map rendering and pin-point address selection.
Delivery Personnel & Partner Restaurants: Your name, phone number, and delivery address are shared with the assigned restaurant branch and delivery rider solely for the purpose of fulfilling your specific order.
✅ We do NOT sell, rent, or trade your personal data to third parties for advertising or marketing purposes.
4Data Security and Encryption
We take data protection seriously:
All communications between the Foodster app and our backend servers are encrypted in transit using Industry-Standard Transport Layer Security (TLS / HTTPS).
Sensitive customer data stored in Google Cloud / Firebase Firestore is protected by strict role-based access rules.
5Data Retention and Account Deletion
We retain your personal information only for as long as necessary to fulfill your orders, provide customer support, and comply with legal or accounting obligations.
How to Request Account & Data Deletion
You have the right to request the deletion of your account and all associated personal data at any time.
In-App: Navigate to Profile > Settings > Delete Account, or
Email: Send an email to support@foodsters.pk (or privacy@bytecraft.pk) with the subject "Account Deletion Request" including your registered phone number/email.
Once verified, your personal account details, saved addresses, and active tokens will be permanently removed from our active databases within 30 days.
6Children's Privacy
Foodster is not directed to children under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers.
7Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our service or legal requirements. Any modifications will become effective immediately upon posting the updated policy with a revised "Last updated" date.
8Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact us: